Any dog attending a group class who is not suitable for the group class environment because it does not have the necessary foundational skills or is being uncontrollable, unpredictable, or aggressive will be asked to move from the group class to another suitable group class or for private instruction. The class fee will role into another service or will only be refunded per the trainers discretion.
Private Lessons: If you must cancel or reschedule your private training session, please give us a minimum of 24 hours notice so that we can offer your session time to other clients who are waiting to schedule with us. There is no charge for cancellations and reschedules made more than 24 hours in advance. Cancellations or reschedules made within 24 hours of your session time will be charged to your package (or credit card on file) as a full session.
Group Classes: If you must cancel or reschedule your group class enrollment, please give us a minimum of 72 hours notice prior to the start date of your class so that we can offer your spot to other clients who are waiting to schedule with us. There is no charge for cancellations and reschedules made more than 72 hours in advance.
There are no refunds (or class credit) given for cancellations made after the class has started. If, after the class has started, the instructor feels that a different service would be more suitable to what you and your dog need, the prorated balance of your tuition may be applied to the tuition of that different service.
If a class is cancelled due to inclement weather, that decision will be made (and students notified via email) no later than 2 hours prior to the scheduled class start time, unless the students have been previously notified to be on "stand-by" for a last minute decision. In the case of a canceled class, we will offer a make up class for students on the back end of the series.
Children are welcome to attend group classes and private training sessions under the supervision of an adult. For children under the age of 10, a second, non-participating adult must be present with the children while on the premises. Children under the age of 17 may not, under any circumstances, be dropped off with the dog to participate in class in the absence of a parent or guardian.
There are no refunds for portions of group classes that are missed due to personal scheduling conflicts or not attended for other reasons. All private lesson package sales are final - no refunds can be given for sessions left unused or expired.
In order to attend group classes or private lessons at our facility, your dog must be current on vaccinations according to your veterinarian’s recommendations. Rabies, DHPP, and Bordetella are required. Proof will be required before or on the day of training.
LEASHES & CLEAN UP
Dogs should be leashed when entering and exiting the training facility, and owners are responsible for cleaning up after their own dog while on the premises, including the parking lot and gravel and grass potty areas.
We do not use choke collars, prong collars or electric collars during training or class.